Service Request Ticket - # 60740

Service Request Information

CONTACT Name Zhang, Weiwei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2016 02:50 PM
Department Center for Academic Innovation Phone 88918
Location Email zhangw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140618[Edit Inv] (opens in a new window) Bldg/Room ITC 204C
Service Tag Description Apple Macbook Air 13-inch #Z0RJ
Serial No. C1MPM1PFG944 Location Ben Hays

CPU Intel Core i5(2.7GHz dual-core, 3MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from XXXX2014004298,TelesStream ScreenFlow v5.0 for MAC from VISA2014004557

Wireless NIC 98:E0:D9:93:35:11


Bluetooth NIC 98:E0:D9:93:35:12

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Jul 14, 2016 03:00 PM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Jul 14, 2016 03:00 PM 
DONE
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Amy Anderson Jul 14, 2016 02:50 PM 
Weiwei called saying that when she goes to 
download an app she is locked out of apple 
store. The screen turn grey and the username 
"ucsapplestore" shows up and it does now allow 
her to change it. WOU# 20140618[Edit Inv]
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