Service Request Ticket - # 60743

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 14, 2016 03:54 PM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141193[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JG6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JG6LV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:61:29


TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public

Entered by Date Memo
Zach Myers Aug 03, 2016 02:45 PM
Status changed from (1) Pending to (5) Completed
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Zach Myers Aug 03, 2016 02:45 PM
name was changed to something really weird, so i 
changed it back and it worked
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Amy Anderson Aug 03, 2016 01:12 PM
Status changed from (5) Completed to (1) Pending
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Amy Anderson Aug 03, 2016 01:12 PM
Called saying she is having the problem again. 
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Zach Myers Aug 01, 2016 03:47 PM
Status changed from (1) Pending to (5) Completed
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Zach Myers Aug 01, 2016 03:47 PM
Went over earlier and let them know the situation, the 
computer is still working so i'll close this
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Zach Myers Jul 28, 2016 04:53 PM
Only one port is active and it is getting a signal just 
fine. She was out of the office when i checked with the 
pinger so I'll stop by to let her know tomorrow
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Zach Myers Jul 26, 2016 05:00 PM
We can't do much until we figure out the port issue, i 
will call her tomorrow and ask if she is okay just 
using the working port for now.
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Amy Anderson Jul 26, 2016 01:44 PM
Laura called saying that she is still having 
problems with the domain failure. She will be 
there all day for someone to stop by. 
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Zach Myers Jul 26, 2016 12:32 PM
Went over and they said switching ports worked, but 
they want to make sure only one is enabled so they dont 
have to pay any extra. Sent paul an email asking him to 
check this quickly
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Jessie Bergantinos Jul 26, 2016 10:50 AM
Status changed from (5) Completed to (1) Pending
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Jessie Bergantinos Jul 26, 2016 10:50 AM
Same thing is happening on her computer again. She 
will not be there from 12-1, but someone will be 
there at all times, so feel free to stop by 
anytime.
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Zach Myers Jul 14, 2016 04:42 PM
Status changed from (1) Pending to (5) Completed
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Zach Myers Jul 14, 2016 04:42 PM
Removed and readded to the domain
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Amy Anderson Jul 14, 2016 03:54 PM
Laura Miranda, a student worker for SLCD. 
Computer WOU# 20141193[Edit Inv] is unable to login. When 
Laura try's to login the computer shows an 
error saying that the primary domain failed. 
She is located in WUC 119.
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