Service Request Ticket

Service Request Information

CONTACT	Name	Tolley, LaRon	Date	Jul 20, 2016 09:15 AM
	Department	Admissions Office	Phone	88697
	Location		Email	tolleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131026 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25MR216F8J7	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155
	Wired NIC	68:5B:35:D2:46:43
	Wireless NIC	88:63:DF:8C:10:4F
	Bluetooth NIC	88:63:DF:8C:10:50

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Jul 20, 2016 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 20, 2016 01:47 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shandelle Plasker	Jul 20, 2016 10:34 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shandelle Plasker	Jul 20, 2016 10:34 AM	Ranjit can you please go down to his office at 1:30 to uninstall and re-install Firefox. If needed please call to reschedule time.	Add Attachment
Shandelle Plasker	Jul 20, 2016 10:33 AM	I went down there and checked that he had admin rights which he does. Th error he is getting is the same one I was having. With in the browser is does not have an update option. If we uninstall Firefox and then re-install it should fix issue.	Add Attachment
Shandelle Plasker	Jul 20, 2016 09:28 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Kyle Arthenayake	Jul 20, 2016 09:15 AM	Is having trouble updating firefox. Says that he doesn't have admin rights to update firefox.	Add Attachment