Service Request Ticket - # 60780

Service Request Information

CONTACT Name Smith, Marsha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 20, 2016 11:52 AM
Department Facilities Services Phone 88079
Location Email smithma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130710[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag 35M1M02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35M1M02 Location going to pdr

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:C7:5A

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact jyoshikawa11@wou.edu 88925

Tracking

Entered by Date Memo
Jonathan Yoshikawa
Email

Public
Entered by Date Memo
Jonathan Yoshikawa Jul 20, 2016 01:45 PM 
Status changed from (1) Pending to (5) Completed
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Jonathan Yoshikawa Jul 20, 2016 01:45 PM 
Done
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Jonathan Yoshikawa Jul 20, 2016 12:11 PM 
Task reassigned to Jonathan Yoshikawa.
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Kyle Arthenayake Jul 20, 2016 11:52 AM 
Marsha is having some troubles with her computer
1)Portal
-Screen is grey
-top left the portal logo is only appearing
-has restarted the computer
2)Impulse
-A program the Physical plant uses
-having same issues as portal
-has restarted the computer
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