Service Request Ticket - # 60782

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 21, 2016 08:04 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101146[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55LVFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:AC:27


TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public

Entered by Date Memo
Zach Myers Jul 26, 2016 05:00 PM
Status changed from (1) Pending to (5) Completed
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Zach Myers Jul 26, 2016 12:29 PM
Sent email saying we need to also deliver monitor and 
wires
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Ranjit Kayastha Jul 26, 2016 12:21 PM
Task reassigned to Zach Myers.
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Ranjit Kayastha Jul 26, 2016 12:20 PM
Setup the new machine, set up printer, admin rights.

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Zach Myers Jul 26, 2016 08:13 AM
Sent email asking about admin rights/special softwares
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Ranjit Kayastha Jul 26, 2016 08:06 AM
Moved to AD to FacStaff-Public Safety-Computers.
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Ranjit Kayastha Jul 25, 2016 05:00 PM
Task reassigned to Ranjit Kayastha.
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Zach Myers Jul 25, 2016 05:00 PM
Completely finished the set up

Please update in AD!! :)
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Zach Myers Jul 25, 2016 01:44 PM
Task reassigned to UCS Tech.
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Zach Myers Jul 25, 2016 01:44 PM
I have to go image a 
lab so i will 0ut 
this in the ucs tech 
queue
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Zach Myers Jul 25, 2016 11:49 AM
Task reassigned to Zach Myers.
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Zach Myers Jul 25, 2016 11:49 AM
Tim wrote a note saying "updated to flash" but devices 
are still missing and win updates have not been run so 
i dont know what this means
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Zach Myers Jul 25, 2016 09:28 AM
Task reassigned to UCS Tech.
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Zach Myers Jul 25, 2016 08:10 AM
20141243[Edit Inv] is imaging on the back shelf
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Courtney Croy Jul 21, 2016 12:08 PM
GFA SETUP: A Dell CPU W#20141243[Edit Inv] and monitor 
W#20140989[Edit Inv] are to be set up and delivered to replace CPU 
W#20101146[Edit Inv] and monitor W#20101186[Edit Inv]. These are located in 
ITC 008 on the counter across from the storage shelves. 
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Zach Myers Jul 21, 2016 11:29 AM
Does not power on, number 3 diagnostic light 
flashes. This indicates that the motherboard has 
been damaged.
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Zach Myers Jul 21, 2016 11:24 AM
Set them up with a loaner and brought back the 
machine to the office. I suspect a blown power 
supply from an electrical surge, hopefully it has 
not damaged any other components.
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Zach Myers Jul 21, 2016 09:47 AM
Task reassigned to Zach Myers.
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Amy Anderson Jul 21, 2016 08:04 AM
I have already let John know that the Rosie 
camera server is down.

****This is an email****
Good morning,
 
Can you please let someone know the Rosie 
camera server is down? Will you please email or 
call when it¿s back up?
 
Also, one of our computers will not turn on. 
The officer working on it last night heard a 
pop, it shut off, and it will not turn back on. 
The number is 20101146[Edit Inv].
 
Thanks!
 
Angie Barry
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