Service Request Ticket

Service Request Information

CONTACT	Name	McMillan, June	Date	Jul 21, 2016 12:15 PM
	Department	Admissions Office	Phone	88197
	Location		Email	mcmillanj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141227 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	16WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	16WHV42	Location	Going to PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Enterprise	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D6:07:E3

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Jul 26, 2016 05:03 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 26, 2016 05:03 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Jul 26, 2016 05:03 PM	Delivery and setup is completed.!! Johnathan updated the inventory. DONE!!	Add Attachment
Ranjit Kayastha	Jul 25, 2016 02:20 PM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	Jul 25, 2016 02:20 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Jul 21, 2016 01:06 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 21, 2016 01:05 PM	Moved to AD to FacStaff-Admissions-Computers Sent email asking for availability.	Add Attachment
Shina Oladiti	Jul 21, 2016 12:19 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 21, 2016 12:19 PM	************************************** Update in AD. **************************************	Add Attachment
Shina Oladiti	Jul 21, 2016 12:18 PM	Imaging completed. Prepped and ready for delivery. It is back on the shelf.	Add Attachment
Courtney Croy	Jul 21, 2016 12:15 PM	GFA Setup: A new station is to be set up and delivered for Front Office in APSC 408. Contact is June McMillan. New CPU: W# 20141227 Monitor: W# 20141010. These are replacing C: 20110919 and M: 20111036.	Add Attachment