Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jul 21, 2016 05:02 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100860 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	5S4RDQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:C5:DB

TECHS	Submitted by	Zach Myers	Contact	zmyers14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 17, 2017 08:49 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Megan Thibeault	Nov 09, 2016 02:03 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shandelle Plasker	Oct 07, 2016 08:00 AM	Tricia and I talked to bill about this. He is going to talk to Eric and get back to us.	Add Attachment
Shandelle Plasker	Jul 22, 2016 04:04 PM	NVM the real loaner WOU# is 20110872	Add Attachment
Shandelle Plasker	Jul 22, 2016 03:59 PM	Ranjit took down loaner with WOU#20110683	Add Attachment
Shandelle Plasker	Jul 22, 2016 03:35 PM	I have talked to Tricia and she is going to look into who replaces this machine and some other information. I will be replacing the broken machine with a loaner for the mean time	Add Attachment
Zach Myers	Jul 21, 2016 05:02 PM	Lab computer from Natural Science 114 has a bad power supply and motherboard. Will not even try to boot with original power supply, with a replacement PSU it gives 1 and 3 diagnostic lights indicating the motherboard has failed as well.	Add Attachment