Service Request Ticket - # 60791

Service Request Information

CONTACT Name Foster, Ashlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2016 08:23 AM
Department Registrar’s Office Phone 88189
Location Email fostera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130435[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870/DNM Printer (with PagePack)
Serial No. XFL140431E Location PDR 2023 Giveaway

Model ColorQube 8870 Hostname ctl-printer.wou.edu / ctl-printer
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord PAGEPACK PRINTER(non- student) IP: 140.211.118.16 Metered Pin: 5161 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:30:CD:6A

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Sep 14, 2016 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Sep 14, 2016 04:37 PM 
This has been fixed
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Ranjit Kayastha Jul 22, 2016 10:59 AM 
Task reassigned to Shandelle Pepper.
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Ranjit Kayastha Jul 22, 2016 10:59 AM 
The printer is powered directly to the wall, not
to a power supply.
The printer is not even in sleep mode.
It completes froze and we can hit any button in
the printer. 
If we restart the printer it will start to work again.

I restarted it so they can work on it for now.
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Ranjit Kayastha Jul 22, 2016 10:12 AM 
Task reassigned to Ranjit Kayastha.
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Kyle Arthenayake Jul 22, 2016 09:08 AM 
****This is an email****
If at possible can the printer be fixed? I spoke
with our administrator, and we have another
printer/copier coming soon. Therefore, we wouldn't
necessarily need an alternative printer.
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Kyle Arthenayake Jul 22, 2016 08:23 AM 
****This is an email****
Re: Printer

Service Location: ITC 204 Center for Academic
Innovation
WOU printer number: 20130435[Edit Inv]

Good Morning,

This is another request for the Center for
Academic Innovation printer to be serviced. We
need to request a possible replacement (or loaner)
if possible. After the printer goes to sleep it
will not wake up. No one in the office is able to
print to it again. We don't have any functional
printers in the office at this point. Can you
please send a UCS representative when they have
availability?

Thank You,

Ashlee Foster
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