Service Request Ticket - # 60793

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2016 10:03 AM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20120294[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 7500/DT Tabloid Color Printer
Serial No. RXD137415 Location PDR

Model 7500/DT Hostname optics.wou.edu
Notes NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531 Ink/Toner Refill

Wired NIC 00:00:AA:E4:D2:02


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public

Entered by Date Memo
Shandelle Plasker Jul 25, 2016 10:02 AM
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jul 25, 2016 10:02 AM
Went down and looked at this. First it said jam in
tray two once I opened tray to it said jam on side
tray. Opened side tray and the printer started
printing without jamming.

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Zach Myers Jul 25, 2016 09:28 AM
Task reassigned to Shandelle Pepper.
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Zach Myers Jul 25, 2016 09:28 AM
The fault history lists many faults with code 71-105 
Paper Jam
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Zach Myers Jul 25, 2016 09:26 AM
I printed at least 8 test/config pages through the 
printer until it jammed. I checked both trays and the 
left door A area for jams and saw no sign. I printed 
another 15 or so test pages until it jammed again. 
Every time it jams, there is no obvious jam but 
opening and closing the doors fixes the issue.
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Zach Myers Jul 25, 2016 08:12 AM
Task reassigned to Zach Myers.
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Megan Thibeault Jul 25, 2016 08:12 AM
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Jul 22, 2016 10:03 AM
False printer jam every two to three pages
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