Service Request Ticket

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Service Request Information

CONTACT	Name	Callero, Peter	Date	Jul 22, 2016 10:43 AM
	Department	Social Science	Phone	88352
	Location		Email	callerp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141270 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SUG944	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 or 2016 Std for MAC from XXXX2014004298
	Wireless NIC	E0:AC:CB:6E:51:D2
	Bluetooth NIC	E0:AC:CB:6E:51:D3

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Tracking

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Oct 03, 2016 05:36 PM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Tricia Flaherty	Sep 23, 2016 10:12 AM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Tricia Flaherty	Sep 23, 2016 10:11 AM	Priority changed from (2) High Priority to (6) No Response Necessary.	Add Attachment
Tricia Flaherty	Jul 27, 2016 02:43 PM	**This is an email** Peter, The UCS Tech performing your new laptop Setup on Service Request 60794 has indicated to me that you have requested to keep your iMac desktop. I will make the notation in our campus Inventory to mark W#20120648(iMac desktop) as EXEMPT from future replacement or maintenance. If the hardware fails, UCS will not be responsible for repair or maintenance of this equipment. The W#20141270( Apple MacBook Air 13.3 Laptop) will be marked as your primary station. If you decide down the road you no longer want desktop iMac station, you can either call the Service Request Desk at (503)838-8925 or email them at UCShelpdesk@wou.edu and ask that it be taken away. Let me know if you have any questions. Tricia	Add Attachment
Ranjit Kayastha	Jul 27, 2016 01:04 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Ranjit Kayastha	Jul 27, 2016 10:29 AM	Delivered it to him. He is keeping his old machine. I will let Tricia know about it.	Add Attachment
Kyle Arthenayake	Jul 27, 2016 09:33 AM	before 11!!*	Add Attachment
Ranjit Kayastha	Jul 27, 2016 08:08 AM	Status changed from (5) Completed to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Jul 27, 2016 08:08 AM	Moved to AD to FacStaff-Humanities-HSS	Add Attachment
Ranjit Kayastha	Jul 26, 2016 05:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Jul 26, 2016 05:03 PM	Delivery and setup is completed.!! Johnathan updated the inventory. DONE!!	Add Attachment
Shina Oladiti	Jul 26, 2016 05:01 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Shina Oladiti	Jul 26, 2016 05:01 PM	Ranjit please follow up, he said he will be available tomorrow by 9am.	Add Attachment
Shina Oladiti	Jul 26, 2016 09:42 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jul 26, 2016 09:42 AM	******************************************* Update in AD *******************************************	Add Attachment
Shina Oladiti	Jul 26, 2016 09:42 AM	Sent email asking for availability.	Add Attachment
Shina Oladiti	Jul 26, 2016 09:42 AM	Prepped and ready for delivery. It is back on the counter.	Add Attachment
Shina Oladiti	Jul 26, 2016 09:25 AM	Running updates.	Add Attachment
Shina Oladiti	Jul 25, 2016 04:48 PM	Imaging completed. Working on the rest of the installations.	Add Attachment
Shina Oladiti	Jul 25, 2016 01:12 PM	Imaging in progress...	Add Attachment
Tricia Flaherty	Jul 22, 2016 10:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jul 22, 2016 10:43 AM	This is on shelf by inventory counter in ITC008 W#20141270 Macbook Air laptop is to replace iMac desktop W#20120648. He has travel plans at the end of the month and would like to receive the laptop as soon as possible(before he leaves). If he asks to keep the desktop, let me know so I can email him to discuss how the iMac would be EXEMPT for repair or replacement in the future.	Add Attachment