Service Request Ticket

Service Request Information

CONTACT	Name	Elder, Nathaniel	Date	Jul 27, 2016 03:36 PM
	Department	Library & Media Services	Phone	88898
	Location		Email	eldern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141159 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	372NV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	372NV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX2016005512 serialized desktop JULY2016
	Wired NIC	98:90:96:DA:51:04

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 01, 2016 09:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 01, 2016 09:06 AM	Done!	Add Attachment
Shina Oladiti	Aug 01, 2016 08:25 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Tricia Flaherty	Jul 27, 2016 03:36 PM	New "serialized" installer instructions: Transfer the new folder at: T:\Adobe CCE\CCEPackages\CC2015_5JULY16\AcrobatProDCv12_WIN to computer Desktop and run the setup.exe file in the enclosed Build folder. This should install Acrobat Pro DC and automatically "serialize" the program. When done luanch Adobe to make sure it was successful then delete installer folder on Desktop of W#20141159	Add Attachment