Service Request Ticket

Service Request Information

CONTACT	Name	Plummer, Kathryn	Date	Jul 28, 2016 08:16 AM
	Department	Service Learning & Career Development	Phone	88041
	Location		Email	plummerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141195 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1F6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1F6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:6B:B0

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Jul 28, 2016 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Jul 28, 2016 10:14 AM	Synced her outlook	Add Attachment
Zach Myers	Jul 28, 2016 10:03 AM	Task reassigned to Zach Myers.	Add Attachment
Amy Anderson	Jul 28, 2016 08:17 AM	**This is an email** Hi Kyle, I will back in the office after 10:!5. The error message is "The connection to the Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." Cheers, Kathryn	Add Attachment
Amy Anderson	Jul 28, 2016 08:16 AM	Responded **This is an email** Hello, Are you getting any error messages? Another question is when are you available for a tech to come down. Thanks, Kyle	Add Attachment
Amy Anderson	Jul 28, 2016 08:16 AM	**This is an email** Hi UCS Team, I am having trouble setting up my Outlook account. I am able to access email through gmail, but not microsoft. Computer number is 20141195. Cheers, Kathryn	Add Attachment