Service Request Ticket

Service Request Information

CONTACT	Name	Hoeckle, Myron	Date	Jul 28, 2016 08:43 AM
	Department	Student Engagement	Phone	88088
	Location		Email	hoeckleml@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 7500/DT Tabloid Color Printer
	Serial No.	RXD137415	Location	PDR
	Model	7500/DT	Hostname	optics.wou.edu
	Notes	NOT STUDENT TECH PRINTER, Color Laser - 35 ppm Mono - 35 ppm Color - 1200 x 1200 dpi - Network, USB - Gigabit Ethernet - Mac, PC, duplexing(two-sided), capacity: 1100 sheets, Maximum duty cycle: up to 150,000 pages/month Tray 1 (Multipurpose tray): Custom sizes: 3.5 x 3.9 in. to 12.6 x 47.2 in. Tray 2: Custom sizes: 5.5 x 7.2 in. to 11.7 x 17 in. Tray 3: Custom sizes: 5.5 x 7.2 in. to 13 x 18 in. MAINT: Xerox Transfer Roller F/7500DT #2416609 from P0095361 OCT2014 SR54531	Ink/Toner Refill
	Wired NIC	00:00:AA:E4:D2:02

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Nov 23, 2016 05:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Nov 23, 2016 05:10 PM	Installed new rollers. Did a large series of continuous prints. Never jammed in tray two.	Add Attachment
Zach Myers	Jul 28, 2016 09:35 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Zach Myers	Jul 28, 2016 09:35 AM	Let him know shandelle will be working on it and that we can get started on a replacement if they're interested	Add Attachment
Ranjit Kayastha	Jul 28, 2016 09:17 AM	Task reassigned to Zach Myers.	Add Attachment
Amy Anderson	Jul 28, 2016 08:43 AM	Myron called saying that printer WOU# 20120294 will not feed paper to tray two. He is located behind the info desk in the WUC.	Add Attachment