Service Request Ticket - # 60823

Service Request Information

CONTACT Name Moser, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 28, 2016 09:38 AM
Department University Housing Phone 88063
Location Email moserp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110680[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1Y6FNS1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1Y6FNS1 Location PDR 2023 Giveaway

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007

Wired NIC 18:03:73:17:51:4F

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Jul 28, 2016 10:02 AM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Jul 28, 2016 10:02 AM 
Shut it down and restarted it and it solved the issue
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Amy Anderson Jul 28, 2016 09:38 AM 
Patrick called saying that his computer WOU# 
20110680[Edit Inv]. Has been cycling through "prepare to 
configure window do not turn on computer" for 25 
minutes.
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