Service Request Ticket - # 60841

Service Request Ticket - # 60841

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Service Request Information

CONTACT	Name	Wilkins, John	Date	Aug 02, 2016 08:57 AM
	Department	Student Engagement	Phone	88229
	Location		Email	wilkinsj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9XRPPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9XRPPD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	18:66:DA:1C:A2:42

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Aug 25, 2016 10:16 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Aug 25, 2016 10:16 AM	delivered and inventory updated. Put old cpu in storage for 2 weeks	Add Attachment
Tim Taylor	Aug 25, 2016 08:01 AM	Task reassigned to Tim Taylor.	Add Attachment
Ranjit Kayastha	Aug 23, 2016 11:41 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ranjit Kayastha	Aug 23, 2016 11:41 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Aug 23, 2016 11:39 AM	**This is an email** Hi Ranjit! I am free Thursday between 9AM and Noon and Friday 9AM to Noon and 3 to 5. Hopefully we can schedule something! -John	Add Attachment
Ranjit Kayastha	Aug 16, 2016 01:53 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 16, 2016 01:53 PM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Aug 16, 2016 01:52 PM	Moved in AD to FacStaff-WUC and SLA-Computers.	Add Attachment
Shina Oladiti	Aug 16, 2016 08:51 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 16, 2016 08:51 AM	********************************* Update in AD *********************************	Add Attachment
Shina Oladiti	Aug 16, 2016 08:50 AM	Prepped and ready for delivery. It is back on the shelf.	Add Attachment
Tim Taylor	Aug 09, 2016 04:37 PM	Just needs windows updates	Add Attachment
Tim Taylor	Aug 08, 2016 03:05 PM	added to domain	Add Attachment
Shina Oladiti	Aug 08, 2016 02:01 PM	Imaging in progress....	Add Attachment
Courtney Croy	Aug 02, 2016 08:57 AM	NEW EQUIP SETUP: A Dell OptiPlex CPU W#20160110 is to be set up and delivered to John Wilkins in WUC 210F. This is replacing CPU W#20101043. The computer is located in ITC 008 on the counter across from the storage wall.	Add Attachment