Service Request Ticket - # 60842

Service Request Ticket - # 60842

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Aug 02, 2016 09:02 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160111 (opens in a new window)	Bldg/Room	WUC 138
	Service Tag	CV9QPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	CV9QPD2	Location	HVAC- heating and cooling station,(monitored by PP), replacing W#20120012)
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Andover Continuum HVAC client
	Wired NIC	18:66:DA:1C:B3:3E

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Sep 07, 2016 01:50 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Sep 07, 2016 01:49 PM	Set it up today with Alan. DONE!!	Add Attachment
Ranjit Kayastha	Sep 06, 2016 12:04 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 16, 2016 05:00 PM	Contacted Allan. We will work on it tomorrow if he is free.	Add Attachment
Ranjit Kayastha	Aug 15, 2016 08:31 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 15, 2016 08:31 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 15, 2016 08:31 AM	*********************************************** Note to techs: Before delivery, contact Allan Phillips in the physical plant for HVAC Utility setup. ************************************************	Add Attachment
Ranjit Kayastha	Aug 15, 2016 08:29 AM	Moved in AD to FacStaff-WUC and SLA-Computers	Add Attachment
Ranjit Kayastha	Aug 15, 2016 08:26 AM	Shina just finished the setup. It's now ready to be delivered.	Add Attachment
Tim Taylor	Aug 09, 2016 04:37 PM	Just needs windows updates	Add Attachment
Tim Taylor	Aug 08, 2016 03:05 PM	added to domain	Add Attachment
Shina Oladiti	Aug 08, 2016 02:02 PM	Imaging in progress....	Add Attachment
Courtney Croy	Aug 02, 2016 09:02 AM	NEW EQUIP SETUP: A Dell OptiPlex CPU W#20160111 is to be set up and delivered for the WUC HVAC System. This is to replace CPU W#20120012. The contact is Chelsee Blatner. ***Note to techs: Before delivery, contact Allan Phillips in the physical plant for HVAC Utility setup This is located in ITC 008 on the counter across from the storage wall.	Add Attachment