Service Request Ticket - # 60846

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2016 09:35 AM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160194[Edit Inv] (opens in a new window) Bldg/Room APSC 501E
Service Tag 2Y4LKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 2Y4LKC2 Location Upward Bound Director, Shondra Russell

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:1F:34:6A


Wireless NIC 40:49:0F:8A:FC:BB


TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public

Entered by Date Memo
Ranjit Kayastha Aug 23, 2016 04:12 PM
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Aug 23, 2016 04:12 PM
DONE!!!!
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Ranjit Kayastha Aug 23, 2016 04:11 PM
Delivered 2 Dell Latitude Laptops W#20160194[Edit Inv] & 
W#20160195[Edit Inv] and set up for Upward Bound. Replaced
these laptops with W#20130584[Edit Inv] & W#20130584[Edit Inv]. The
2013 laptops, we moved and replaced with
W#20091497[Edit Inv] & W#20091294[Edit Inv].
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Ranjit Kayastha Aug 23, 2016 04:06 PM
Done with the delivery and setup.

The Advisor got the new doc and laptop.
Advisor's old doc and laptop is in the front desk.

Shondra Rusell got the new doc and laptop.
Shondra's old doc and laptop got replaced with one
another PC in Upward Bound.

The extra CPU from that place and also the Monitor
and CPU from front desk is with Shondra.
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Shina Oladiti Aug 23, 2016 03:37 PM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Aug 23, 2016 11:42 AM
Status changed from (6) Ready to Deliver to (2) Scheduled
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Ranjit Kayastha Aug 23, 2016 09:09 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 23, 2016 09:09 AM
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Aug 23, 2016 09:09 AM
2 pm today
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Ranjit Kayastha Aug 23, 2016 09:08 AM
Called her, she has a VM setup that she is out
till Aug 28.
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Megan Thibeault Aug 22, 2016 07:48 AM
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Aug 22, 2016 07:48 AM
Follow up today please
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Ranjit Kayastha Aug 15, 2016 09:08 AM
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Aug 15, 2016 09:08 AM
Task reassigned to UCS Tech.
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Ranjit Kayastha Aug 15, 2016 09:08 AM
Status changed from (1) Pending to (4) On Hold
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Ranjit Kayastha Aug 15, 2016 09:07 AM
Status changed from (6) Ready to Deliver to (1) Pending
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Ranjit Kayastha Aug 15, 2016 09:07 AM
Status changed from (6) Ready to Deliver to (1) Pending
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Ranjit Kayastha Aug 15, 2016 09:07 AM
****This is an email****
Thank you for your e-mail.  I will be out of the
office until August 20th.  I will respond to your
e-mail as soon as possible when I return.  For
more immediate assistance, please call the Upward
Bound Office at 503-838-8142 or e-mail
upwardbound@wou.edu.    

Thank you,
~Shondra
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Ranjit Kayastha Aug 15, 2016 09:05 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 15, 2016 09:05 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Ranjit Kayastha Aug 15, 2016 09:05 AM
Sent email asking for availability.
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Ranjit Kayastha Aug 15, 2016 09:01 AM
Updates are completed for both the laptops.
Ready to Deliver.
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Ranjit Kayastha Aug 12, 2016 03:05 PM
Moved both the computers in AD to FacStaff-Upward
Bound-Computers
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Ranjit Kayastha Aug 12, 2016 03:02 PM
W#20160194[Edit Inv] is completed.

W#20160195[Edit Inv] is still running updates.
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Ranjit Kayastha Aug 11, 2016 12:04 PM
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Aug 11, 2016 12:04 PM
Everything is done on both the laptops. Just need
windows updates, it's running right now.

Also need to add to AD.
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Shina Oladiti Aug 10, 2016 10:58 AM
W#20160195[Edit Inv], running windows update.
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Shina Oladiti Aug 10, 2016 10:43 AM
W#20160195[Edit Inv] Imaging completed.
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Ryp Ring Aug 09, 2016 02:26 PM
20160194[Edit Inv] imaging complete. Only windows updates
left to do.
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Courtney Croy Aug 03, 2016 09:35 AM
NEW EQUIP SETUP: 2 Dell Latitude Laptops W#20160194[Edit Inv] & 
W#20160195[Edit Inv] are to be set up and delivered for Upward 
Bound. The contact is Shondra Russell. These laptops will be 
replacing W#20130584[Edit Inv] & W#20130584[Edit Inv]. The 2013 laptops 
will be moved to replace W#20091497[Edit Inv] & W#20091294[Edit Inv].

The new laptops are located in ITC 008 on the counter 
across from the storage wall.
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