Service Request Ticket - # 60847

Service Request Information

CONTACT Name Friedman, Anne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2016 10:24 AM
Department The Research Institute Phone
Location Email friedmana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160187[Edit Inv] (opens in a new window) Bldg/Room TODD 229
Service Tag Description Apple MacBook Air 13-inch #Z0TB
Serial No. C1MS22SYH3QK Location TRI - Loaner

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511

Wireless NIC 98:01:A7:CE:D3:67


Bluetooth NIC 98:01:A7:CE:D3:68

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Aug 09, 2016 05:07 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ranjit Kayastha Aug 09, 2016 05:07 PM 
Connected her to TRI I drive, also connected her
to Career_Services I Drive. But she doesn't have
permission for career services drive. I told her
what to do and how can she connect next time as I
have saved the link for her. 

Also, I have hooked up two monitors for her and
she will need to purchase an USB to DVI adapter
for it. I told her to put a purchase request for it.
Add Attachment
Ranjit Kayastha Aug 09, 2016 10:11 AM 
Did the delivery and setup. It's NES so I have
left the old machine Dell CPU in her office. She
has an old monitor so I PDR that and gave her
another big monitor with her new monitor.
Installed all the 5 printers and also did give her
admin rights. 

From Two monitors one is not working right now.
It's mirroring right now on both the monitors. We
need one extra cable. I am having a look at it.
 Add Attachment
Ranjit Kayastha Aug 08, 2016 10:37 AM 
Moved in AD to FacStaff-TRI-Computers
 Add Attachment
Ranjit Kayastha Aug 08, 2016 10:35 AM 
Done with all the setup.

Sent email asking for availability.
 Add Attachment
Ranjit Kayastha Aug 04, 2016 04:19 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Ranjit Kayastha Aug 04, 2016 04:19 PM 
Started Imaging...
 Add Attachment
Courtney Croy Aug 03, 2016 10:24 AM 
NEW EQUIP SETUP: An Apple 13in MacBook Air 
W#20160187[Edit Inv] is to be set up and delivered to Anne Friedman 
in Todd 231. This also has a new monitor W#20160188[Edit Inv] that 
is to be delivered and set up as well. 
The laptop and monitor are located in ITC 008 on the 
counter across from the storage wall.
Add Attachment