Service Request Ticket - # 60853

Service Request Information

CONTACT Name Girod, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2016 12:15 PM
Department College of Education Phone 88518
Location Email girodm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140016[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch w/ Retina Display #Z0QA
Serial No. C02N50J1G3QQ Location PDR DAMAGED

CPU Intel Core i5(2.4GHz, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software Microsoft Office for MAC 2011 from P0094776

Wired NIC 00:08:E3:FF:FC:04


Wireless NIC 80:E6:50:0C:C3:74


Bluetooth NIC 80:E6:50:0C:C3:75

TECHS Submitted by Jessie Bergantinos Contact jbergantinos10@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Aug 22, 2016 03:40 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Aug 22, 2016 08:05 AM 
See SR 60966 for followup info on new laptop
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John Rushing Aug 05, 2016 07:57 AM 
Decided to go with new computer.  Tricia created a 
Purchase request for the new computer.  We did get 
the computer to boot, no video.  Ranjit has been 
working on getting all the files off the computer.
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Jessie Bergantinos Aug 03, 2016 04:52 PM 
Mark came in saying John sent him an email that 
it needs to be sent in.
Mark said to do whatever it takes money wise to 
fix it,

Mark also has a loaner.
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Ranjit Kayastha Aug 03, 2016 03:05 PM 
Task reassigned to John Rushing.
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Ranjit Kayastha Aug 03, 2016 03:05 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Megan Thibeault Aug 03, 2016 02:44 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Tricia Flaherty Aug 03, 2016 12:25 PM 
The laptop and its power adapter are by Tech desk
phone
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Jessie Bergantinos Aug 03, 2016 12:15 PM 
Orange juice spilled on his laptop. It needs to 
be taken apart and dried out. It happened at 
9:30 this morning.

Will need a loaner.


Please call to give him an update asap: 503-
931-7900
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