Service Request Ticket - # 60857

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2016 03:05 PM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160189[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag G97QKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. G97QKC2 Location PDR 2023 Giveaway

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:26:E9:1A


Wireless NIC 40:49:0F:8A:B3:61

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Aug 16, 2016 01:35 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Ranjit Kayastha Aug 16, 2016 01:35 PM 
Done with the delivery.
 Add Attachment
Ranjit Kayastha Aug 15, 2016 09:06 AM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Ranjit Kayastha Aug 15, 2016 09:06 AM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Ranjit Kayastha Aug 15, 2016 09:06 AM 
Updates completed. It's ready to be delivered now.
 Add Attachment
Ranjit Kayastha Aug 12, 2016 03:06 PM 
Status changed from (6) Ready to Deliver to (1) Pending
 Add Attachment
Ranjit Kayastha Aug 12, 2016 03:06 PM 
Status changed from (6) Ready to Deliver to (1) Pending
 Add Attachment
Ranjit Kayastha Aug 12, 2016 03:06 PM 
Running Windows Updates...
 Add Attachment
Ranjit Kayastha Aug 11, 2016 02:57 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Ranjit Kayastha Aug 11, 2016 02:57 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Ranjit Kayastha Aug 11, 2016 02:57 PM 
Moved in AD to FacStaff-University Residence and
Dining-Computers
 Add Attachment
Ranjit Kayastha Aug 11, 2016 02:46 PM 
Task reassigned to Ranjit Kayastha.
 Add Attachment
Ranjit Kayastha Aug 11, 2016 02:46 PM 
All the setup is completed.

Running windows updates right now and it's taking
a lot of time.
 Add Attachment
Ranjit Kayastha Aug 11, 2016 11:04 AM 
Started Imaging...
 Add Attachment
Courtney Croy Aug 09, 2016 03:52 PM 
Task reassigned to New Equip. Setup.
 Add Attachment
Courtney Croy Aug 09, 2016 03:52 PM 
Note to techs: After imaging deliver to Ryan Jennings
 Add Attachment
Courtney Croy Aug 03, 2016 03:05 PM 
NEW EQUIP SETUP: A Dell Latitude Laptop W#20160189[Edit Inv] is 
to be set up and delivered to Ackerman 166 for University 
Housing Conference room.
The laptop is located in ITC 008 on the counter across from 
the storage wall.
Add Attachment