Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Aug 04, 2016 02:00 PM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110673 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	1Y39NS1	Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	1Y39NS1	Location	Going to PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007
	Wired NIC	18:03:73:17:3A:2D

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 05, 2016 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 05, 2016 09:55 AM	no issue with the old machine. blew it yesterday. gave her the machine back and bought back the loaner.	Add Attachment
Jessie Bergantinos	Aug 04, 2016 02:05 PM	She said about a cup of water spilled under it, and it was on for about a minute. The computer power button then turned orange, and she unplugged it and brought it in.	Add Attachment
Jessie Bergantinos	Aug 04, 2016 02:01 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Jessie Bergantinos	Aug 04, 2016 02:01 PM	she is getting*	Add Attachment
Jessie Bergantinos	Aug 04, 2016 02:00 PM	Computer got wet, Ranjit it working on it in the back now. She is being getting loaner W#20110683	Add Attachment