Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Aug 05, 2016 02:52 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130525 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WH8FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986
	Wired NIC	F8:B1:56:C5:A6:00

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Aug 08, 2016 03:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Aug 08, 2016 03:40 PM	We haven't heard any complaints so I'll close this ticket unless the issue comes back	Add Attachment
Zach Myers	Aug 08, 2016 10:27 AM	Ryp and I updated a lot of their programs including broswers, installed a new MS office for them, and ran a malwarebytes scan which detected some minor malwares.	Add Attachment
Zach Myers	Aug 08, 2016 08:50 AM	Task reassigned to Zach Myers.	Add Attachment
Megan Thibeault	Aug 08, 2016 07:22 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyle Arthenayake	Aug 05, 2016 02:52 PM	**This is an email** Greetings, One of our computers upstairs isn¿t working very well. It freezes every time we try to work on it. The number is 20130525. If someone could come over and look at it when you get a chance it would be greatly appreciate. Thanks!	Add Attachment