Service Request Ticket - # 60871

Service Request Information

CONTACT Name Schulze, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2016 03:53 PM
Department Education & Leadership Phone 89221
Location Email schulzej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131109[Edit Inv] (opens in a new window) Bldg/Room SSC 144
Service Tag 8FJBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 8FJBF12 Location Jen Schulze, adjunct Teacher Ed

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3C:0B:93


Wireless NIC 80:86:F2:6F:60:5D


Bluetooth NIC 80:86:F2:6F:60:61

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact ttaylor13@wou.edu 88925

Tracking

Entered by Date Memo
Tim Taylor
Email

Public
Entered by Date Memo
Tim Taylor Sep 08, 2016 01:37 PM 
Status changed from (1) Pending to (5) Completed
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Tim Taylor Sep 08, 2016 01:37 PM 
Jon Rushing delivered it.
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Tim Taylor Aug 22, 2016 10:29 AM 
Got an  email from her, she will email me when she
is back to campus.
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Tim Taylor Aug 08, 2016 02:28 PM 
Did not get the bleep sound when in a document. I
will suggest to copy important files to the H
drive as a backup option. Will email her 8-20-16
when she is back from Germany.
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Tim Taylor Aug 08, 2016 02:17 PM 
Priority changed from (4) Moderate Priority to (5) Low Priority.
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Tim Taylor Aug 08, 2016 02:09 PM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Tim Taylor Aug 08, 2016 02:09 PM 
removed old windows update files to free disk space
defragmented hard drive
ran sophos antivirus
ran malware bytes
Installed windows updates
updated browsers
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Tim Taylor Aug 08, 2016 10:55 AM 
Task reassigned to Tim Taylor.
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Tim Taylor Aug 08, 2016 10:55 AM 
removed 360 total security
reinstalled malware bytes
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Kyle Arthenayake Aug 05, 2016 03:54 PM 
laptop is in the IN box
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Kyle Arthenayake Aug 05, 2016 03:53 PM 
Password
 Mickey$Blue2
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Kyle Arthenayake Aug 05, 2016 03:53 PM 
malware has expired
Happened this morning 8/5/2016 when typing on a
document it gives her a bleep sound and throws
away the document and has to open the document
again. Computer hasn't been backed up since the
spring would like it to be if possible. Also would
like it cleaned and given the "Spa Treatment" Will
be in Germany until the 20th. Contact her first
before dropping it off. 

INFO FOR LAPTOP
Username: schulzej@wou.edu
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