Service Request Ticket

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CONTACT	Name	Gong, Xiaopeng	Date	Aug 08, 2016 09:51 AM
	Department	Education & Leadership	Phone	89251
	Location		Email	gongx@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131106 (opens in a new window)	Bldg/Room	RWEC 226
	Service Tag	2YDBF12	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	2ydbf12	Location	Sunny(Xiaopeng) Gong, MIA 7/25
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0094370, BASE SAS for WIN v.9.4 workstation from P0094339, HLM for Windows, single user ver.7 from VISA2014004155, MPlus Base single user v7.2 from VISA2014004154, Remark Office OMR 2014 from VISA2014004159, Snagit Acad. Electronic Ver.WIN 12.2.2/MAC 3.2.3 from VISA2014004274, loaded on PERSONAL MAC laptop-Telestream ScreenFlow v5.0 from VISA2014004275; SPSS and Amos from Student Tech Campsu license(renews yearly in July)
	Wired NIC	EC:F4:BB:3C:0D:39
	Wireless NIC	80:86:F2:92:C0:B6
	Bluetooth NIC	80:86:F2:92:C0:BA

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Tracking

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Aug 23, 2016 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Zach Myers	Aug 23, 2016 09:20 AM	Her, Joanie, and Darla are all working on getting a new license for SAS, and apparently there was some miscommunication there. I sent her an email letting her know how to contact Joanie about this	Add Attachment
Zach Myers	Aug 23, 2016 09:13 AM	New code entered for SPSS but she also needs SAS licensed. I couldn't see a new code on T drive	Add Attachment
Zach Myers	Aug 23, 2016 08:39 AM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Aug 23, 2016 08:39 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Zach Myers	Aug 23, 2016 08:39 AM	She is in RWEC 226 wanting to add the key	Add Attachment
Zach Myers	Aug 15, 2016 09:57 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Zach Myers	Aug 15, 2016 09:57 AM	Task reassigned to UCS Tech.	Add Attachment
Zach Myers	Aug 15, 2016 09:57 AM	She wants to wait until she's moved in so she'll call us back when she's ready.	Add Attachment
Zach Myers	Aug 12, 2016 04:07 PM	Left VM	Add Attachment
Tricia Flaherty	Aug 11, 2016 11:21 AM	Please record which version of SPSS and Amos she ends up with under the inventory record for Additional software as well as in the TDrive file under the correct version	Add Attachment
Tricia Flaherty	Aug 11, 2016 11:20 AM	VERSION 22 with new Auth codes OF AMOS IS AT: T:\Spss\Amos22 VERSION 23 with new Auth codes OF AMOS IS AT: T:\Spss\Amos23 NEW VERSION 24 with new Auth codes OF AMOS IS AT: T:\Spss\Amos24 NEW VERSION 24 OF SPSSWITH NEW SPSS24 AUTH CODES is at: T:\Spss\SPSS24StatisticsSTD_AuthUser	Add Attachment
Tricia Flaherty	Aug 10, 2016 05:26 PM	I need to generate Amos Auth codes as well I have not done those yet	Add Attachment
Tricia Flaherty	Aug 10, 2016 05:26 PM	version 22 auth code updated under T:\Spss\SPSS22StatisticsSTD_AuthUser Also have new Auth codes under version 23 T:\Spss\SPSS23StatisticsSTD_AuthUser I need to download installer and license info for version 24 tomorrow	Add Attachment
Zach Myers	Aug 10, 2016 04:49 PM	Sent email	Add Attachment
Zach Myers	Aug 10, 2016 04:47 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Zach Myers	Aug 10, 2016 04:47 PM	We have new codes for SPSS, need to find out whether she wants version 24 or version 22	Add Attachment
Zach Myers	Aug 08, 2016 10:57 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Zach Myers	Aug 08, 2016 10:57 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Zach Myers	Aug 08, 2016 10:57 AM	Our current license for SPSS has expired, Tricia is in the process of ordering a new one. We will install the new one on her computer once we receive the code. For now I showed her how to access SPSS over VDI.	Add Attachment
Zach Myers	Aug 08, 2016 10:39 AM	Task reassigned to Zach Myers.	Add Attachment
Jessie Bergantinos	Aug 08, 2016 09:51 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jessie Bergantinos	Aug 08, 2016 09:51 AM	Her SPSS software is telling her to update or it will stop working. She is available until 12:00pm today.	Add Attachment