Service Request Ticket - # 60877

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 08, 2016 11:01 AM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 28HN8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 28HN8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC B8:CA:3A:96:A4:E3


TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact rring14@wou.edu 88925

Tracking

Entered by Date Memo
Ryp Ring
Email

Public

Entered by Date Memo
Ryp Ring Aug 18, 2016 08:57 AM
Status changed from (1) Pending to (5) Completed
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Ryp Ring Aug 12, 2016 03:50 PM
20130221[Edit Inv] has been brought back to its station;
outside the Math Center
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Ryp Ring Aug 09, 2016 04:40 PM
20130221[Edit Inv] only needs windows updates
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Ryp Ring Aug 09, 2016 04:07 PM
20130220[Edit Inv] now has Adobe CC installed
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Ryp Ring Aug 09, 2016 02:29 PM
Put new hard drive into 20130221[Edit Inv]. Imaging in progress
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Tricia Flaherty Aug 09, 2016 12:01 PM
The STudent Tech owned station W#20130220[Edit Inv] moved to
DMC is good to get the latest Adobe CC2015.5 Full
package installed T:\Adobe
CCE\CCEPackages\CC2015_5JULY16\AdobeCC2015.5FULL_WIN
You need to transfer whole folder to desktop of PC
then run the setup.exe file under the enclosed
build folder.  this should serialize the install
automatically.  You can remove the folder from
desktop once the install is done
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Megan Thibeault Aug 08, 2016 03:02 PM
Congratulations: Work Order SR934293940 was
successfully submitted.
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Ryp Ring Aug 08, 2016 12:11 PM
W20130221 has also been brought back to the office
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Ryp Ring Aug 08, 2016 12:10 PM
Zach and I went over, W20130220 has been moved to 
DMC.  Adobe CC was NOT installed; need to talk to 
Tricia about licensing.  W20130221 has a hardware 
issue, most likely a broken hard drive
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Ryp Ring Aug 08, 2016 11:22 AM
Task reassigned to Ryp Ring.
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Kyle Arthenayake Aug 08, 2016 11:07 AM
Now, or any time today is fine. Or if not today,
just let me know.
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Kyle Arthenayake Aug 08, 2016 11:01 AM
****This is an email****
Hi,

We'd like a PC located in the NW corner of the
second floor (WOU#
20130220) moved to the Digital Media Center,
placed at the station
outside HL 220. We'd also like the same Adobe CC
that is on the other
stations in the DMC (HL 219) placed on that system.

While I was looking at the systems, I also noticed
that the PC next to
this one (WOU# 20130221) is not working. It starts
up with the message
"No boot device found." That should also be fixed,
possible.

Thanks,
Scott
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