Service Request Ticket

Service Request Information

CONTACT	Name	Hinzman, Melissa	Date	Aug 09, 2016 10:42 AM
	Department	Student Success & Advising Office	Phone	89354
	Location		Email	hinzmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130375 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620DT Printer
	Serial No.	XLV380646	Location	PDR 2023 Giveaway
	Model	4620/DT	Hostname	buffy.wou.edu
	Notes	NOT A STUDENT TECH PRINTER 65PPM, 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.3	Ink/Toner Refill	high capacity 106R01535 or standard capacity 106R01533
	Wired NIC	00:00:AA:D8:68:B7

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Aug 23, 2016 08:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Aug 23, 2016 08:07 AM	This has been fixed	Add Attachment
Jonathan Yoshikawa	Aug 10, 2016 08:22 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Jonathan Yoshikawa	Aug 10, 2016 08:22 AM	fuser reset	Add Attachment
Shandelle Plasker	Aug 09, 2016 05:08 PM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Shandelle Plasker	Aug 09, 2016 05:08 PM	Johnathan can you please go down tomorrow and reset the fuser on this machine. I replaced the whole maintenance kit but they had to leave before I could reset it. To reset: 1. Press Menu then # 2.Enter in 1934 then OK 3. Scroll down to diagnostics 4. Click on HSIS 5. Scroll down to rollers & fuser reset Reset the rollers and fuser:)	Add Attachment
Shina Oladiti	Aug 09, 2016 04:19 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Aug 09, 2016 10:54 AM	free today 8/9/16	Add Attachment
Kyle Arthenayake	Aug 09, 2016 10:42 AM	asked for availability	Add Attachment
Kyle Arthenayake	Aug 09, 2016 10:42 AM	There are no error messages popping up, but the printing quality is pretty bad. We have several examples we can show you of the print quality.	Add Attachment
Kyle Arthenayake	Aug 09, 2016 10:42 AM	One of our printers, Buffy, is having some issures... WOU Machine #: 20130375 We just replaced the toner and drum cartridges, but there must be another issue.	Add Attachment