Service Request Ticket - # 60897

Service Request Information

CONTACT Name McDowell, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2016 03:11 PM
Department The Research Institute Phone 8-8503
Location Email mcdowelll@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120332[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0M7
Serial No. D25J922CDHJW Location PDR

CPU Intel Core i7(3.4GHz quad core, 6MB L3 cache)


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0086784

Wired NIC A8:20:66:0A:60:18


Wireless NIC 20:C9:D0:33:1F:A6


Bluetooth NIC 7C:D1:C3:A3:4A:DC

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Aug 10, 2016 10:15 AM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Aug 10, 2016 10:15 AM 
I have fixed the issue. She has asked me to write up a 
summary of how to troubleshoot a boot problem with a 
mac and keep it on file, so I'll put a detailed 
explanation in the google drive folder. Quick summary:
Reset SMC, repair disk, run fsck -fy, reset nvram.
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Zach Myers Aug 10, 2016 08:22 AM 
Went over with some more things to try but the office 
was closed and she wasn't there, sending email for 
availability.
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Zach Myers Aug 09, 2016 05:06 PM 
Task reassigned to Zach Myers.
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Zach Myers Aug 09, 2016 05:06 PM 
I went over to try using fsck -fy and resetting PRAM to 
fix the issue but wasn't able to complete 
troubleshooting. I left a note saying we'd be back 
tomorrow
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Kyle Arthenayake Aug 09, 2016 03:11 PM 
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Aug 09, 2016 03:11 PM 
Imac desktop, when the power goes off (electricity
is lost) can not reboot itself up. It doesn't
start up bar goes about half way and stops.
Similar troubles with similar situations. 

*TECHS*
Leave a note saying who you are, and instructions
on how to fix the problem for her
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