Service Request Ticket - # 60898

Service Request Ticket - # 60898

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Service Request Information

CONTACT	Name	Rodarte, Emerita	Date	Aug 09, 2016 03:28 PM
	Department	The Research Institute	Phone	88238
	Location		Email	rodartee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101298 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	2B31JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007, BoardMaker Plus! for WIN from VISA2010002581
	Wired NIC	78:2B:CB:A1:35:2D

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Hallie Jensen	Sep 29, 2016 10:38 AM	Task reassigned to Self Resolved.	Add Attachment
Hallie Jensen	Sep 29, 2016 10:38 AM	Task reassigned to Self Resolved.	Add Attachment
Hallie Jensen	Sep 29, 2016 10:38 AM	Still no contact, closing out this ticket	Add Attachment
Amy Anderson	Sep 21, 2016 10:54 AM	Left VM again	Add Attachment
Jessie Bergantinos	Sep 07, 2016 09:23 AM	Sent email and left VM	Add Attachment
Jessie Bergantinos	Aug 25, 2016 04:16 PM	Left VM asking if she was still having trouble and to call back with availability	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:57 AM	Task reassigned to Service Request Desk.	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:57 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:57 AM	Left VM	Add Attachment
Ranjit Kayastha	Aug 10, 2016 02:45 PM	Sent email asking for availability.	Add Attachment
Megan Thibeault	Aug 10, 2016 01:48 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Aug 10, 2016 01:48 PM	try emailing	Add Attachment
Megan Thibeault	Aug 10, 2016 09:11 AM	NVM See it	Add Attachment
Megan Thibeault	Aug 10, 2016 09:11 AM	Whats her number? I'll update it if someone leaves me a note on my desk	Add Attachment
Zach Myers	Aug 09, 2016 04:29 PM	Left VM	Add Attachment
Kyle Arthenayake	Aug 09, 2016 03:28 PM	Virus message is popping up every time she opens up the internet. She has had this computer for three weeks and has had no troubles besides this.	Add Attachment