Service Request Ticket - # 60900

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2016 03:43 PM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160190[Edit Inv] (opens in a new window) Bldg/Room ACK 171
Service Tag 987QKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 987QKC2 Location Jeff Hawthorne

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:26:E9:19


Wireless NIC 40:49:0F:8A:AE:11

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Aug 16, 2016 01:37 PM 
Status changed from (2) Scheduled to (5) Completed
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Ranjit Kayastha Aug 16, 2016 01:37 PM 
Done with the delivery.
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Ranjit Kayastha Aug 15, 2016 09:09 AM 
Status changed from (1) Pending to (2) Scheduled
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Ranjit Kayastha Aug 15, 2016 09:09 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ranjit Kayastha Aug 12, 2016 03:10 PM 
Moved W#20160191; W#20160192; W#20160193[Edit Inv] in AD to
FacStaff-University Residence and Dining-Computers
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Ranjit Kayastha Aug 12, 2016 03:07 PM 
All the 4 computers setup is completed.

Running Windows Updates...
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Ranjit Kayastha Aug 12, 2016 02:15 PM 
Moved W#20160190[Edit Inv] in AD to FacStaff-University
Residence and Dining-Computers
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Ranjit Kayastha Aug 11, 2016 04:25 PM 
Delivered W#20160190[Edit Inv]
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Ranjit Kayastha Aug 11, 2016 02:58 PM 
Only W#20160190[Edit Inv] is done. 
Haven't started other laptop yet
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Ranjit Kayastha Aug 11, 2016 02:45 PM 
Task reassigned to Ranjit Kayastha.
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Ranjit Kayastha Aug 11, 2016 02:45 PM 
All the setup is completed.

Running windows updates right now and it;s taking
a lot of time.
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Ranjit Kayastha Aug 11, 2016 11:04 AM 
Started Imaging...
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Courtney Croy Aug 09, 2016 03:52 PM 
Task reassigned to New Equip. Setup.
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Courtney Croy Aug 09, 2016 03:52 PM 
Note to techs: After imaging deliver to Ryan Jennings
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Courtney Croy Aug 09, 2016 03:43 PM 
NEW EQUIP SETUP: 4 Dell Latitude laptops are to be set up 
and delivered to the Housing Office. The W# for the laptops 
are: W#20160190; W#20160191; W#20160192; 
W#20160193[Edit Inv] and their Dell E-Port Port replicator docks 
W#'s: W#20160209; W#20160210; W#20160211; 
W#20160212[Edit Inv].
The laptops & docks are located in laptop bags in ITC 008 
on the counter across from the storage wall. 
*Note: Please update inventory on laptops & docks once 
distributed.
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