Service Request Ticket

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Service Request Information

CONTACT	Name	Lopez-Cruz, Marlene	Date	Aug 11, 2016 10:17 AM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	lopezcruzm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121296 (opens in a new window)	Bldg/Room	ITC 003D
	Service Tag		Description	Apple iMac 27-inch, Intel i5 2.9GHz Quad #Z0MR
	Serial No.	D25KW056DNMN	Location	Storage in 003
	CPU	Intel Core i5(2.9GHz, 6MB L3)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090672, Adobe CS6 Design&Web Prem MAC from P0090672
	Wired NIC	10:DD:B1:D4:25:F4
	Wireless NIC	EC:35:86:48:12:80
	Bluetooth NIC	EC:35:86:48:12:81

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 26, 2016 09:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 26, 2016 09:23 AM	Delivered and setup Mac. Everything is working great.	Add Attachment
Shandelle Plasker	Oct 26, 2016 07:00 AM	I was able to fix this machine with a re-image. Installed Adobe C6 onto it and everything seems to be working great on it. Delivering the machine back to them today.	Add Attachment
Tricia Flaherty	Oct 25, 2016 03:28 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Tricia Flaherty	Oct 24, 2016 02:24 PM	emailed Marlene and cc'd Anna Hernandez	Add Attachment
Natalie Plasker	Oct 17, 2016 04:56 PM	**This is an email** Hello, I had a question about a loaner mac that is located in the MSSP Office. We have had this loaner mac for over a month now and we have not received any updates as far as getting our old mac repaired. Someone did tell me they would email Anna with how much a new mac would cost/how much it would be to repair the old one. Here are the issues we have been having: 1) Connecting to the I Drive. A message appears stating that they don't have access to it. 2) Sometimes the computer disconnects with the printer and when they try to re-connect to it, it won't allow them. Our Service Reference number is 60910 and the computer we have is 20101405. Please keep me updated. Thank you, Marlene	Add Attachment
Amy Anderson	Sep 21, 2016 04:56 PM	**This is an email** Hello, We received a loaner MAC computer for the MSSP office, WUC 212, during the summer and I was wondering what our options are for getting our old one fixed or getting a new computer for our office. Please let me know. Thank you, Marlene	Add Attachment
Shina Oladiti	Sep 01, 2016 10:15 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Shina Oladiti	Sep 01, 2016 10:15 AM	This machine needs to be replaced through GFA, and Megan said you've already contact them about it.	Add Attachment
Shina Oladiti	Aug 16, 2016 01:55 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Shina Oladiti	Aug 11, 2016 11:16 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 11, 2016 11:16 AM	A loaner with W#20101405 is setup to replace W#20121296 till we figure out a replacement for it.	Add Attachment
Shina Oladiti	Aug 11, 2016 11:11 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Kyle Arthenayake	Aug 11, 2016 10:17 AM	A student was working on the computer and the screen went grey. After the screen went grey there was a folder in the middle of the screen and it started to blink	Add Attachment