Service Request Ticket - # 60914

Service Request Information

CONTACT Name Rupp, Chris   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2016 08:36 AM
Department Bookstore Phone 88661
Location Email ruppc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071025[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515x Laser Printer #CB516A#ABA
Serial No. CNDY105524 Location PDR

Model CB516A Hostname
Notes The original printer for Bookstore W#20071018 was swapped with this one due to an long RMA process Ink/Toner Refill

Wired NIC 00:1B:78:27:D0:2F

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Aug 26, 2016 11:50 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 26, 2016 11:50 AM 
Installed new maintenance kit. Reset maintenance
kit on printer. Printer are coming out great now.
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Shandelle Plasker Aug 23, 2016 08:06 AM 
Ordered the Maintenance Kit for this.

Order Number 9384
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Jonathan Yoshikawa Aug 22, 2016 11:41 AM 
Task reassigned to Shandelle Pepper.
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Jonathan Yoshikawa Aug 22, 2016 11:37 AM 
HP Laserjet P4515x
20071025[Edit Inv]
needs man kit.
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Ranjit Kayastha Aug 12, 2016 09:24 AM 
Task reassigned to Jonathan Yoshikawa.
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Kyle Arthenayake Aug 12, 2016 08:36 AM 
Printer needs to be "cleaned"
when printing it is making streaks
They have replaced the printer cartilage hoping
that would solve the issue, but it didn't
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