Service Request Ticket - # 60917

Service Request Ticket - # 60917

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Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Aug 12, 2016 11:54 AM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160237 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	3Q6PLC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	3Q6PLC2	Location	PDR pile - drive out
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	28:F1:0E:28:54:F2
	Wireless NIC	40:49:0F:8A:AA:23

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 16, 2016 01:30 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 16, 2016 01:30 PM	Done with the delivery.	Add Attachment
Ranjit Kayastha	Aug 16, 2016 01:29 PM	**This is an email** Hi Ranjit The laptop will be replacing our aging mac-books, so set up is unnecessary. Can you just make sure that wifi access is setup, since we will be using these for events around campus? Can you bring them in today? Thanks, Ermie	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:48 AM	Moved in AD to FacStaff-ISS-Computers	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:18 AM	**This is an email** Hello Ranjit, I am available today all afternoon, Thursday between 9:30-11am, or Friday from 1-4pm. Thanks, Ambre	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:16 AM	********************************************** Need to move to AD **********************************************	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:16 AM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:13 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 16, 2016 11:13 AM	Setup is completed and is ready for delivery.	Add Attachment
Ranjit Kayastha	Aug 12, 2016 03:00 PM	Started Imaging...	Add Attachment
Ranjit Kayastha	Aug 12, 2016 02:06 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Courtney Croy	Aug 12, 2016 11:54 AM	NEW EQUIP SETUP: A Dell Latitude laptop W#20160237 is to be set up and delivered to Maaske 120. Contact is Ambre Plahn. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment