Service Request Ticket

Service Request Information

CONTACT	Name	ONeill, Sean	Date	Aug 15, 2016 03:56 PM
	Department	Library & Media Services	Phone	88818
	Location		Email	oneills@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130225 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	289L8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	289L8Y1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017
	Wired NIC	B8:CA:3A:8A:D3:9A

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Aug 26, 2016 08:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tom Groves	Aug 25, 2016 10:32 AM	Task reassigned to Paul Lambert.	Add Attachment
Zach Myers	Aug 15, 2016 04:40 PM	Sent Paul an email asking him if he could take a look to see if the jack is working	Add Attachment
Zach Myers	Aug 15, 2016 04:35 PM	The text above the jack is B175A-D	Add Attachment
Zach Myers	Aug 15, 2016 04:32 PM	Tested the jack the computer is connected to with the pinger, results in No Link. Attaching a picture of it, the jack in question is the bottom right one.	Add Attachment 20160815_162504.jpg
Zach Myers	Aug 15, 2016 04:12 PM	Task reassigned to Zach Myers.	Add Attachment
Amy Anderson	Aug 15, 2016 03:56 PM	**This is an email** Hello! The PC with WOU ID 20130225 in HL 222 (DMC in NE corner of 2nd floor) isn't connecting to the Internet. PC has been rebooted, network cable unplugged and replugged, nada. Thanks! -Sean	Add Attachment