Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Aug 16, 2016 07:57 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141268 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3T0G944	Location	PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from XXXX2014004298
	Wireless NIC	E0:AC:CB:6E:52:28
	Bluetooth NIC	E0:AC:CB:6E:52:29

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Aug 16, 2016 02:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 16, 2016 01:59 PM	Prepped and ready to be use by the new user.	Add Attachment
Shina Oladiti	Aug 16, 2016 11:15 AM	Imaging in progress...	Add Attachment
Shina Oladiti	Aug 16, 2016 09:02 AM	I picked up the laptop	Add Attachment
Shina Oladiti	Aug 16, 2016 08:54 AM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Aug 16, 2016 07:57 AM	Responded back asking for availability. **This is an email** We have a new Visiting Anthropology professor, Katherine Miller. She will use computer # 20141268 formerly assigned to Victor Torres-Velez who is no longer with WOU. We would like the computer cleared of Victor's information and set up for Kate. Does she need to be present for this to happen? She does not yet have access to WOU systems but HR is currently working on her file so that she can have access to set up her courses in moodle. Her office is HSS 203; computer is currently locked up in the social science office HSS 231A. Thanks,	Add Attachment