Service Request Ticket - # 60934

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2016 08:48 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140709[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7PC0F42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PC0F42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016; PL SQL DeveloperCANCELED 10-2018 DO NOT INSTALL ;

Wired NIC 98:90:96:D6:B0:A9

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Aug 22, 2016 09:29 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dave McEvilly Aug 22, 2016 09:29 AM 
Done
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Dave McEvilly Aug 16, 2016 08:58 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dave McEvilly Aug 16, 2016 08:58 AM 
Reset her remote session
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Amy Anderson Aug 16, 2016 08:48 AM 
Cara is on the terminal server Jetsen on her 
computer WOU# 20140709[Edit Inv]. She says she was on excel 
and the server kept on freezing and would not 
allow her to type.
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