Service Request Ticket

Service Request Information

CONTACT	Name	Rude, Timothy	Date	Aug 16, 2016 10:49 AM
	Department	Athletics	Phone
	Location		Email	rudet@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AQ5PK	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2008 from P0075359, upgrade to Mountian Lion from P0087090, Logic Pro X from Music Licenses P0095256
	Wired NIC	34:15:9E:36:C6:DE
	Wireless NIC	D8:30:62:58:5D:71
	Bluetooth NIC	7C:6D:62:A2:32:D4

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Reggie Johnson	Mar 01, 2019 11:20 AM	**This is an outgoing email** Hi Timothy, I need some additional information regarding service request #60941 Description: Unable to save documents to athletics I: drive We need help locating cpu 20091465. Please let us know if you are able to locate the cpu in your office. Thanks for your help. Reggie UCS Tech	Add Attachment Public
Shina Oladiti	Aug 23, 2016 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Aug 17, 2016 11:09 AM	Left VM	Add Attachment
Shina Oladiti	Aug 16, 2016 02:00 PM	Task reassigned to Adeshina Oladiti.	Add Attachment
Amy Anderson	Aug 16, 2016 11:57 AM	Called back saying that he was recommended to log out and log back in to access drive. Still did not work. He is wondering what else he can do to get it to work.	Add Attachment
Amy Anderson	Aug 16, 2016 10:49 AM	Tim is unable to save documents to the athletic I:drive. He is in HWC 128. WOU# 20091465. Please give him a call at 541-720-2943 before heading over because he might be at practice.	Add Attachment