Service Request Ticket - # 60942

Service Request Information

CONTACT Name Timken, Gay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2016 11:06 AM
Department Health & Exercise Science Phone 88217
Location Email timkeng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150411[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L2DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; NVivo 11 for Mac Full License VISA2016005957 DEC2016

Wired NIC 38:C9:86:42:64:FD


Wireless NIC A4:D1:8C:60:11:50


Bluetooth NIC A4:D1:8C:60:11:51

TECHS Submitted by Courtney Croy Contact ccroy13@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 13, 2016 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 12, 2016 08:19 AM 
Looking for Mac charger W20121219
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Megan Thibeault Sep 12, 2016 08:08 AM 
Task reassigned to Megan Eichler.
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Shina Oladiti Aug 31, 2016 08:07 AM 
Waiting on Timken to confirm her files in her old 
laptop.
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Shina Oladiti Aug 23, 2016 04:35 PM 
Finish transferring the whole documents and
folder. She would like to double check on it. So
she is holding on to the older Macbook for now.
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Tim Taylor Aug 19, 2016 05:00 PM 
Completed transfer of files, photos may need
imported in Photos.
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Shina Oladiti Aug 19, 2016 12:09 PM 
I did transfer the documents but the videos could
not be transferred. I am transferring the videos now. 

I handed it over to Tim to follow up.
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Tricia Flaherty Aug 18, 2016 10:01 AM 
Task reassigned to Adeshina Oladiti.
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Tricia Flaherty Aug 18, 2016 10:01 AM 
Gay dropped off laptop at 9:50 am and I gave new
and old laptop to Shina to get the files
transfered.  She also dropped off an older Dell
Latitude that she doesn't need any more that can
be PDR'd W#20080420[Edit Inv].  When the new laptop is ready
please call her at Cell# 541-609-0133
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Courtney Croy Aug 16, 2016 11:06 AM 
NEW EQUIP SETUP: An Apple MacBook 13-in W#20150411[Edit Inv] 
is to be set up and delivered for Gay Timken in RWEC 242. 
**She is bringing in her old laptop W#20121219[Edit Inv] on Thursday 
morning 8/18 to have a large chunk of files transferred to the 
new one.
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