Service Request Ticket

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Service Request Information

CONTACT	Name	Girod, Mark	Date	Aug 17, 2016 03:09 PM
	Department	College of Education	Phone	88518
	Location		Email	girodm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160244 (opens in a new window)	Bldg/Room	RWEC 216
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0QM
	Serial No.	C02S70NXFVH4	Location	Mark Girod, Dean Education replaces W#20140016
	CPU	Intel Core i5(2.7GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education-Office 201* for MAC License from XXXX2016005511, Filemaker Pro from COE Server/client v14/15? see McEvilly
	Wireless NIC	C4:B3:01:BA:99:9F
	Bluetooth NIC	C4:B3:01:BA:99:A0

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 26, 2016 04:17 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Sep 26, 2016 04:17 PM	He is an admin now	Add Attachment
Megan Thibeault	Sep 22, 2016 07:36 AM	this done now?	Add Attachment
John Rushing	Aug 22, 2016 03:23 PM	I emailed Mark and we will meet next week to make his account an admin. He is out this week.	Add Attachment
John Rushing	Aug 22, 2016 03:22 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
John Rushing	Aug 22, 2016 03:22 PM	delivered on 8//19/2016 still needs made admin. I added his local printer and the RWEC 220 office printer	Add Attachment
Megan Thibeault	Aug 19, 2016 07:58 AM	Can you do this please!	Add Attachment
Megan Thibeault	Aug 19, 2016 07:58 AM	Task reassigned to John Rushing.	Add Attachment
Ranjit Kayastha	Aug 18, 2016 11:48 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Ranjit Kayastha	Aug 18, 2016 11:43 AM	**This is an email** Excellent! I don't have anything on this machine that needs to be moved so... should be an easy transition! Would like to have you map the printer in my office to the new machine. Again, should be pretty fast! I'm available for the next hour here today (until 9:50 am)... then am open again Friday all day until about 3:00. Next week I'll be out all week. Mark	Add Attachment
Ranjit Kayastha	Aug 18, 2016 08:40 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 18, 2016 08:40 AM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Aug 18, 2016 08:37 AM	Moved in AD to FacStaff-Education-Computers	Add Attachment
Shina Oladiti	Aug 18, 2016 08:12 AM	**************************************** Update in AD ****************************************	Add Attachment
Shina Oladiti	Aug 18, 2016 08:12 AM	Prepped and ready to be delivered, it is back on the counter.	Add Attachment
Shina Oladiti	Aug 17, 2016 04:07 PM	Running updates...	Add Attachment
Shina Oladiti	Aug 17, 2016 03:30 PM	Imaging in progress...	Add Attachment
Courtney Croy	Aug 17, 2016 03:09 PM	NEW EQUIP SETUP: An Apple 13in MacBook Pro W#20160244 is to be set up and delivered for Mark Girod in RWEC 216. This is located in ITC 008 on the counter across from the storage wall.	Add Attachment