Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Aug 18, 2016 10:27 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090480 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	SMy98E24064	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	00:24:81:2D:9B:13

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Aug 18, 2016 11:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tim Taylor	Aug 18, 2016 11:29 AM	Picked them up, put them as PDR in inventory	Add Attachment
Tim Taylor	Aug 18, 2016 10:49 AM	Task reassigned to Tim Taylor.	Add Attachment
Amy Anderson	Aug 18, 2016 10:28 AM	**This is an email** Hi Amy, Thank you for the information. A tech can stop by anytime this afternoon before 5pm. My office is located behind the WUC information desk on the 2nd floor of the WUC. They just need to tell the Information Desk employee that they are here to pick up printers from Chelsee's office. They will know what to do if I am not around. The tech will need some kind of cart to get them back to UCS. Thanks!	Add Attachment
Amy Anderson	Aug 18, 2016 10:27 AM	**This is an email** Greetings, There are 2 non-working printers in my department that need to be removed. Each of the printers have WOU numbers on them 20090480 and 20100286. Do these need to go to UCS for disposal or can I send them to the Physical Plant for disposal through their PDR process?	Add Attachment