Service Request Ticket - # 60975

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2016 10:39 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130879[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43H9V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43H9V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016

Wired NIC 34:17:EB:A6:8C:3D

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact zmyers14@wou.edu 88925

Tracking

Entered by Date Memo
Zach Myers
Email

Public
Entered by Date Memo
Zach Myers Aug 23, 2016 11:44 AM 
Status changed from (1) Pending to (5) Completed
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Zach Myers Aug 23, 2016 11:44 AM 
Issue was self resolved
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Zach Myers Aug 23, 2016 09:47 AM 
Task reassigned to Zach Myers.
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Kyle Arthenayake Aug 22, 2016 08:39 AM 
free 10-2 8/23/16
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Zach Myers Aug 22, 2016 08:12 AM 
Left VM
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Megan Thibeault Aug 22, 2016 07:29 AM 
Priority changed from (3) Priority to (2) High Priority.
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Kyle Arthenayake Aug 19, 2016 10:39 AM 
wswanson14 room 213 COT 

William Swanson can not print to network printers,
Tried three different ones. An error message
popped up (box with error code pops up then leaves
right away)
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