Service Request Ticket - # 60982

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2016 09:25 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160185[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X468325 Location PDR

Model 4622/DT Hostname rwec-220.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.184.33 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:C2:C1

TECHS Submitted by Kyle Arthenayake Contact karthenayake14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Aug 22, 2016 10:07 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Aug 22, 2016 10:07 AM 
Fixed
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Tim Taylor Aug 22, 2016 09:38 AM 
Task reassigned to Shandelle Pepper.
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Tim Taylor Aug 22, 2016 09:37 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Aug 22, 2016 09:37 AM 
Task reassigned to Shandelle Pepper.
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Kyle Arthenayake Aug 22, 2016 09:26 AM 
Hi~

It is printer #20160185[Edit Inv], and the message is:

The machine is unable to contact the remote Xerox
SMart eSolutions communication server.  User
interventionis required to review SMart eSolutions
settings.  Machine services are unaffected.

I'm here until 3:30pm today, in RWEC #220.

Thanks,

Darla
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Kyle Arthenayake Aug 22, 2016 09:25 AM 
****This is an email****
Good Morning~

I hate to be a bother, especially on a Monday, but
the printer that is hooked up to my computer (RWEC
#215 or RWEC #220) is not letting me print
anything, and says that it is in error state.

If someone could come over and take a look it
would be much appreciated, as I don't have another
printer that I'm connected up with.

Thanks so much!
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