Service Request Ticket

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Service Request Information

CONTACT	Name	Peterson-Ahmad, Maria	Date	Aug 22, 2016 12:45 PM
	Department	College of Education	Phone	89286
	Location		Email	petersonahmadm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160246 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MS70WLDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715; NVivo 11 for Mac Full License from VISA2016005878 NOV2016;
	Wired NIC	38:C9:86:5A:ED:D0
	Wireless NIC	24:F0:94:E7:71:BC
	Bluetooth NIC	24:F0:94:E7:71:BD

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	ttaylor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Tim Taylor			Email Public
Entered by	Date	Memo
Tim Taylor	Aug 26, 2016 04:55 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Tim Taylor	Aug 26, 2016 04:55 PM	I emailed her saying if she had any questions she can email me. Johnathan delivered it.	Add Attachment
Jonathan Yoshikawa	Aug 26, 2016 04:51 PM	Task reassigned to Tim Taylor.	Add Attachment
Jonathan Yoshikawa	Aug 26, 2016 04:51 PM	delivered	Add Attachment
Jonathan Yoshikawa	Aug 26, 2016 10:04 AM	@1	Add Attachment
Jonathan Yoshikawa	Aug 26, 2016 08:52 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Ranjit Kayastha	Aug 24, 2016 11:38 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Shandelle Plasker	Aug 24, 2016 10:44 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shandelle Plasker	Aug 24, 2016 10:43 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Aug 24, 2016 10:43 AM	Has been moved in AD	Add Attachment
Tim Taylor	Aug 24, 2016 09:49 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Tim Taylor	Aug 24, 2016 09:49 AM	She responded and wants it set up Friday 8-26-16 at 1pm	Add Attachment
Tim Taylor	Aug 24, 2016 09:08 AM	Sent email for availability.	Add Attachment
Tim Taylor	Aug 24, 2016 09:03 AM	************************************** Update in AD *************************************	Add Attachment
Tim Taylor	Aug 24, 2016 09:02 AM	Task reassigned to UCS Tech.	Add Attachment
Tim Taylor	Aug 24, 2016 09:02 AM	imaging and updating complete. Put on back counter.	Add Attachment
Tricia Flaherty	Aug 22, 2016 01:17 PM	Gave laptop to John Rushing	Add Attachment
Courtney Croy	Aug 22, 2016 12:45 PM	NEW EQUIP SETUP: A Dell latitude laptop W#20160246 is to be set up and delivered for Maria Peterson-Ahmad in RWEC 131.	Add Attachment