Service Request Ticket

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Service Request Information

CONTACT	Name	Armstrong, William	Date	Aug 22, 2016 04:12 PM
	Department	Health & Exercise Science	Phone	88999
	Location		Email	armstroj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150410 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	SC1MRD0L4DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:3A:92:CE
	Wireless NIC	A4:D1:8C:60:81:8E
	Bluetooth NIC	A4:D1:8C:60:81:8F

TECHS	Submitted by	Courtney Croy	Contact	ccroy13@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 31, 2016 08:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 31, 2016 08:40 AM	Delivered and setup is completed in RWEC 229. Need to give him admin rights and cable management. DONE!!	Add Attachment
Ranjit Kayastha	Aug 31, 2016 08:35 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 24, 2016 02:54 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Ranjit Kayastha	Aug 24, 2016 02:54 PM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Ranjit Kayastha	Aug 24, 2016 02:54 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Ranjit Kayastha	Aug 24, 2016 02:52 PM	**This is an email** I will not be on campus until the 19th of September. Jeff	Add Attachment
Ranjit Kayastha	Aug 24, 2016 11:38 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ranjit Kayastha	Aug 24, 2016 11:38 AM	Sent email asking for availability.	Add Attachment
Ranjit Kayastha	Aug 24, 2016 11:35 AM	Moved to AD to FacStaff-HPE-Computers	Add Attachment
Shina Oladiti	Aug 23, 2016 03:04 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Aug 23, 2016 03:04 PM	****************************************** Update in AD ******************************************	Add Attachment
Shina Oladiti	Aug 23, 2016 03:04 PM	Prepped and ready for delivery. It back on the counter.	Add Attachment
Shina Oladiti	Aug 23, 2016 11:56 AM	Imaging in progress...	Add Attachment
Courtney Croy	Aug 22, 2016 04:12 PM	GFA NEW EQUIP SETUP: An Apple macbook pro laptop W#20150410 is to be set up and delivered to Jeff Armstrong in RWEC 229. This is replacing W#20121218. This laptop is located in ITC 009 on the counter across from the storage shelves.	Add Attachment