Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Aug 23, 2016 11:02 AM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141137 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GSTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GSTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop SEPT2016
	Wired NIC	98:90:96:D5:7E:6B

TECHS	Submitted by	Kyle Arthenayake	Contact	karthenayake14@wou.edu	88925
	Primary Technician		Contact	zmyers14@wou.edu	88925

Entered by	Date	Memo
Zach Myers			Email Public
Entered by	Date	Memo
Zach Myers	Aug 23, 2016 11:54 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Zach Myers	Aug 23, 2016 11:54 AM	Task reassigned to Zach Myers.	Add Attachment
Zach Myers	Aug 23, 2016 11:54 AM	Fixed by adding the correct database as an argument on her shortcut	Add Attachment
Ranjit Kayastha	Aug 23, 2016 11:42 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Kyle Arthenayake	Aug 23, 2016 11:03 AM	**This is an email** Anytime up to 4 pm except 11:30-12:00.	Add Attachment
Kyle Arthenayake	Aug 23, 2016 11:02 AM	**This is an email** My computer is 20141137 After my computer was cloned (or whatever it¿s called) last PW Safe (Password Safe) was installed but the data file that it pointed to was not the correct one. I decided to uninstall Password Safe and reinstall it but when I try to do that it tells me that the Uninstall process aborted and that it was unsuccessful. I don¿t know why. Could someone please come and uninstall it and then reinstall and then associate it with the correct data file? Thank you.	Add Attachment