Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Dorothy	Date	Aug 24, 2016 04:14 PM
	Department	Registrar’s Office	Phone	88932
	Location		Email	hendrid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141214 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GYYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GYYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D9:B9:FE

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Jessie Bergantinos	Aug 25, 2016 03:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Amy Anderson	Aug 25, 2016 02:52 PM	Dorothy called back for Shina to let him know that it is now working correctly. The problem was with using the same versions of word and outlook, otherwise emails would not send. -Jessie	Add Attachment
Amy Anderson	Aug 24, 2016 04:14 PM	Dorothy is having problems with Outlook on computer WOU# 20141214. She has both Outlook 2007 and 2011. She is available now. She is also wanting us to hold off on imaging her old computer until this problem is fixed. Her old computer WOU# 20110837.	Add Attachment