Service Request Ticket - # 61033

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2016 12:58 PM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100682[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GW85CP1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client.

Wired NIC BC:30:5B:D3:38:13

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Aug 26, 2016 08:56 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Aug 26, 2016 08:56 AM 
Done!
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Shina Oladiti Aug 26, 2016 08:09 AM 
Task reassigned to Adeshina Oladiti.
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Amy Anderson Aug 25, 2016 12:58 PM 
****This is an email****
  Please use Rip Horsey (x89535) as point of 
contact for this ticket.

In the P.C. Health and Wellness Center, the 
front desk center workstation (W20100682) 
doesn't have any Alertus Desktop.  Is this a 
problem?

The West desk (W20100675) and two of the 
Training PCs (W20100677, W20100681) have it, 
but in a non-operational (red icon) state.  It 
cannot locate a file.
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