Service Request Ticket

Service Request Information

CONTACT	Name	Russell, Shondra	Date	Aug 26, 2016 08:39 AM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080368 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630 2.5GHz 6M L2 800Mhz Dual Core
	Serial No.	J6DWCH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP, Cyberlink Power DVD 8.0 and Roxio creator DE v9, MS Office Pro Plus 21007 from P0067558
	Wired NIC	00:21:70:A4:AB:B7
	Wireless NIC	00:21:5C:57:D3:99

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Aug 29, 2016 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Aug 29, 2016 04:50 PM	delivered	Add Attachment
Jonathan Yoshikawa	Aug 26, 2016 08:54 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Aug 26, 2016 08:40 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Amy Anderson	Aug 26, 2016 08:40 AM	**This is an email** They are here in our office, which is APS Building, 5th level. If it would be today, I am available until noon, and between 2-5 p.m. Thanks!	Add Attachment
Amy Anderson	Aug 26, 2016 08:39 AM	**This is an email** Good morning! We have two old laptops that we have had in storage, WOU #s 20080368 and 20080369. I'd like to see if they are still "usable" or if we should PDR them. If they are still "usable", I'd like to have them set up so that we could check them out to students: be able to log into the computer without being connected to the network, and then be able to access wireless internet. Thank you, ~Shondra	Add Attachment