Service Request Ticket

Service Request Information

CONTACT	Name	Chadd, Rebecca	Date	Aug 29, 2016 09:40 AM
	Department	Bookstore	Phone	88360
	Location		Email	chaddr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101365 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	33KVJQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	33KVJQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DF:8D:D9

TECHS	Submitted by	Jessie Bergantinos	Contact	jbergantinos10@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Aug 29, 2016 10:20 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Ranjit Kayastha	Aug 29, 2016 10:20 AM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Aug 29, 2016 10:20 AM	John fixed this issue.	Add Attachment
Jessie Bergantinos	Aug 29, 2016 09:40 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jessie Bergantinos	Aug 29, 2016 09:40 AM	Error that says "invalid picture type" keeps popping up. It first popped up yesterday when she pressed the print screen button on her keyboard. She exited it out and it went away. Today, it pops up every few seconds, and she tried restarting as well. She is available in the bookstore anytime today.	Add Attachment