Service Request Ticket - # 61051

Service Request Information

CONTACT Name Morris, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 29, 2016 09:43 AM
Department Bookstore Phone 88012
Location Email morrisd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091102[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BR7SL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0D:21

TECHS Submitted by Amy Anderson Contact adanderson13@wou.edu 88925
Primary Technician Contact rkayastha14@wou.edu 88925

Tracking

Entered by Date Memo
Ranjit Kayastha
Email

Public
Entered by Date Memo
Ranjit Kayastha Aug 29, 2016 10:14 AM 
Status changed from (1) Pending to (5) Completed
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Ranjit Kayastha Aug 29, 2016 10:14 AM 
DONE!!
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Amy Anderson Aug 29, 2016 09:43 AM 
Dave called saying that Banner was not working so 
I told him to update Java. When he went to update 
Java it said failed to update.
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