Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Beth	Date	Aug 31, 2016 08:21 AM
	Department	College of Education	Phone	88235
	Location		Email	jonesb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160132 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20G2QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20G2QD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Tansfer: FileMaker Pro 13? was Lynn Lindsay who was on McEvilly list for ED Filemaker(client/server access)
	Wired NIC	18:66:DA:1B:DE:BE

TECHS	Submitted by	Amy Anderson	Contact	adanderson13@wou.edu	88925
	Primary Technician		Contact	jyoshikawa11@wou.edu	88925

Entered by	Date	Memo
Jonathan Yoshikawa			Email Public
Entered by	Date	Memo
Jonathan Yoshikawa	Sep 01, 2016 04:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jonathan Yoshikawa	Sep 01, 2016 04:07 PM	I drive.	Add Attachment
Jonathan Yoshikawa	Sep 01, 2016 12:30 PM	dont think freedman2 is correct server.	Add Attachment
Amy Anderson	Aug 31, 2016 01:47 PM	**This is an email** Thank you. I am available M-F 8-12 and 12:30-4. Thanks!	Add Attachment
Amy Anderson	Aug 31, 2016 01:47 PM	Thank you. I am available M-F 8-12 and 12:30-4. Thanks!	Add Attachment
Jonathan Yoshikawa	Aug 31, 2016 08:38 AM	Task reassigned to Jonathan Yoshikawa.	Add Attachment
Amy Anderson	Aug 31, 2016 08:21 AM	emailed asking for availability	Add Attachment
Amy Anderson	Aug 31, 2016 08:21 AM	**This is an email** Hi, I just got a new computer #20160132 and it does not have File Maker on it like my old one. Could I please get File Maker installed on my computer? Thank you. I am in Room 120 in the new education building. Thanks!	Add Attachment